It you’ve ever worked in customer service, than you know how difficult it can be dealing with an angry customer. The old mantra is “the customer is always right,” but when the customer is actually very wrong, it takes a great deal of patience to deal with him or her accordingly.
In this story, however, a check-in agent for Southwest Airlines seems to know how to deal with an angry passenger in the best way possible. When the man started to yell at the agent, she quickly put him in his place with six simple words that are sure to make you laugh.
When this Southwest Airlines flight was cancelled due to weather issues, the agent working the check-in counter knew she was in for a rough work day, as she was dealing with a flight full of inconvenienced passengers all alone. One livid man pushed his way to the front of the line and barked at the agent, “I HAVE to be on this flight and it has to be FIRST CLASS.”
“I’m sorry, sir,” she replied calmly. “I’ll be happy to try to help you, but I’ve got to help these folks first, and then I’m sure we’ll be able to work something out.”
The passenger wasn’t having any of it, and he fired back, “DO YOU HAVE ANY IDEA WHO I AM?”
Without hesitating, the agent grabbed her public announcement microphone and made an announcement to the entire airport.
“May I have your attention, please?” she said to the terminal. “We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him with his identity, please come to Gate 14.”
The entire terminal began to laugh uproariously as the man glared at the agent and screamed, “Screw you!”
“I’m sorry, sir. You’ll have to get in line for that, too,” she responded.
We’re glad to see that this gate agent knew exactly how to put this entitled customer right in his place!
SHARE this story so your family and friends can see this as well!